The VascuWave Satisfaction Gurantee
Typically, devices like VascuWave cannot be returned for hygienic reasons. However, D&K Brands, LLC wants you to be satisfied. Specifically; D&K offers a 7-day window for returning products after delivery and you will receive a full refund. Between days 8 and 30 you may return the device and will receive a refund less a 25% restocking fee. Simply call us at 833.477.4376 and we will help you through the process.
We want to make it as easy as possible to purchase your VascuWave device from us. An important part of the purchase process is the return policy. Customers want to know that if they have problem with an order, or don’t like what they received, they can return their purchased items for credit. We do our best to make sure you can return your VascuWave device with ease if there is an error on our part such as sending you a defective device. We also recognize that some buyers will purchase the device thinking they want it but then regret buying it as soon as it’s received. We will fix any problem that was the fault of D&K without any cost to the customer and as fast as we can. We pride ourselves on not having problems with our orders, but when it does happen we fix our mistakes.
Specific Refund Policy
If a customer returns an unused (in original packaging) product for any other reason and it is within 7 days of the delivery date, the customer can return it for free. Between days 8 and 30 from date of delivery, there is a restocking fee of 25% of the purchase price. This is because we cannot resell the product. All returns must have their original packing.
To qualify for a return, please note the following:
Call our office and speak to a Patient Care Specialist who will take the information and provide instructions on the return. If the product was shipped to your home and you paid a shipping fee, we will send a call tag to UPS / FedEx for pickup at your address.
Receiving a refund
Depending on your method of payment, you will receive the refund in the using the same method of payment. For example, your credit card account will be credited back the amount of the returned purchase. The refund may take up to 10 business days.
The VascuWave device comes with a two-year warranty from date of delivery. You may return it at any time during the warranty period and receive a replacement device in return. You just give us a call and we will help you get another device as quickly as possible.
D&K Brands, LLC (D&K) warrants to the original purchaser that the PRODUCT will be free from defects in material and workmanship for a period of two years from the date of delivery. This warranty applies only to the VascuWave product supplied by D&K. D&K does not warrant that operation of the PRODUCT will be error-free or uninterrupted. If the PRODUCT is found to be defective during the warranty period, the part(s) and labor required to repair the PRODUCT will be provided by D&K free of charge. To receive warranty, repair the PRODUCT must be returned to D&K. This warranty is subject to the following exceptions and limitations:
- The customer shall be responsible for proper maintenance and handling of the PRODUCT.
- No warranty is extended to any PRODUCT that has been altered or modified in any way.
- No warranty is extended to any PRODUCT that has been misused, or damaged.
TERM OF WARRANTY
This limited warranty covers the PRODUCT for two years from the date of delivery. If you receive supplements, updates, or replacement PRODUCT during that year, they will be covered for the remainder of the warranty or 30 days, whichever is longer.
EXCLUSIONS FROM WARRANTY
This warranty does not cover problems caused by your acts (or failures to act), the acts of others, or events beyond D&K’s reasonable control.
NO OTHER WARRANTIES
This warranty is the only warranty from D&K. D&K gives no other express warranties, guarantees or conditions. Where allowed by your local laws, Modus excludes implied warranties of merchantability, fitness for a purpose and non-infringement.
REMEDY FOR BREACH OF WARRANTY
If D&K cannot repair or replace a defective PRODUCT, D&K will refund the amount paid for the PRODUCT. To receive a refund, you must return the PRODUCT and other associated materials to D&K. This is your only remedy for breach of this limited warranty.
CONSUMER RIGHTS NOT AFFECTED.
You may have additional consumer rights under your local laws which this agreement cannot change.
In no event shall D&K be liable for any damages arising out of your use of or inability to use the PRODUCT and cannot guarantee the device will work for your medical condition No reseller, distributor, dealer or other party is authorized to make any warranty on behalf of D&K, or to assume for D&K any other liability with respect to its PRODUCTs.
Changing these terms
D&K may change these terms by posting notice on its web site.